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This Privacy Policy explains how we collect, and use your information when you use our website, our mobile app, and when you subscribe to our mailing list.

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1. Information We Collect
 

When you use our website, app, or mailing list, we may collect:
 

  • Personal details: name, email address, phone number, billing/shipping address.

  • Account information: login details for memberships.

  • Order details: guitars purchased, trade-ins requested, valuations, or repair/service bookings.

  • Payment details: processed securely by third-party providers (we do not store your full card details).

  • Chat messages: direct conversations with our team.

  • Mailing list subscriptions: email addresses provided when you sign up for updates.

  • Device/usage info: IP address, device type, browsing data (via website cookies and analytics).

     

2. How We Use Your Information
 

We use your information to:

  • Process purchases, valuations, trade-ins, and service bookings.

  • Provide customer support and respond to enquiries.

  • Send notifications via the app about new guitars, blogs, and shop news.

  • Send email newsletters, promotions, and updates if you join our mailing list (you can unsubscribe anytime).

  • Improve and secure our website, app, and services.

     

3. Sharing of Information
 

We never sell or rent your data. We may share your information only with:

  • Our website and app provider.

  • Payment processors – to complete secure transactions.

  • Email service providers – for managing our mailing list.

  • Service providers – IT, analytics, or support tools.

  • Legal authorities – if required by law.

     

4. Data Storage & Security
 

  • All data is stored securely through our web provider and trusted third-party providers.

  • Payment data is encrypted and handled by PCI-compliant processors.

  • We take appropriate measures to prevent unauthorised access, loss, or misuse.

     

5. Your Rights
 

You have the right to:

  • Access the personal data we hold on you.

  • Request correction or deletion of your data.

  • Opt out of email marketing or push notifications at any time.

  • Withdraw consent where applicable.

To exercise your rights, please contact us (details below).

 

6. Cookies & Tracking
 

Our website and app use cookies and similar technologies to:

  • Remember preferences.

  • Analyse usage for improvements.

  • Provide tailored experiences.

You can control or disable cookies in your browser/device settings.

 

7. Mailing List
 

By subscribing to our mailing list, you agree to receive emails about:

  • New guitars and stock updates.

  • Shop news, blogs, and events.

  • Special announcements.

You can unsubscribe at any time by clicking the link in any of our emails.

 

8. Contact Us
 

For any privacy-related questions, requests, or concerns:
 

The Woodshed Guitar Shop
📍 Ansty, Coventry, UK
📧 woodshedguitarscoventry@gmail.com
📞 07799 826 787

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